Frequently Asked Questions
Your frequently asked questions answered
Policies
What is your Privacy Policy?
You can view our Privacy Policy here: Privacy policy
What payment methods are supported?
We accept the following payment methods:
Staging: Shop Pay
Wallet: PayPal, Apple Pay, Google Pay, Meta Pay
Credit card: Visa, Mastercard, American Express, Discover, Diners Club
Any question?
You can contact us through our contact page! We will be happy to assist you.
Shipping
How long will it take to get my order?
The average delivery time is 3-7 working days, please check the shipping policy for details:（Shipping Policy）
Does the order need to pay for shipping?
All DeerRun orders are free shipping, we use FedEx and UPS for delivery.
Do I need to pay taxes on my order?
DeerRun product prices include taxes and fees, so you don't need to pay extra taxes
Product
Does the product need to be assembled?
Q1 series products do not need to be assembled, and can be used after opening
If you still have questions about our products, please feel free contact us: support@deerruntreadmill.com
I received damaged items! what should I do?
First, take a deep breath. It is difficult for major shipping companies to deliver heavy packages across the Europe flawlessly every time. We recommend opening the box and looking inside. The items are packaged fairly well on the inside, so just because the outside box is stained doesn't mean the contents are dirty as well.
If you do encounter problems, please contact us immediately. Don't start disassembling the item just yet and put the item back in the box. Please contact us first to see if there is an easier solution. We have many replacement parts and knowledgeable staff on hand to help with any situation. You can contact us: support@deerruntreadmill.com
Where can I find the user manual for the product?
The paper instruction manual is attached to the product packaging box, you can also contact our service support to get the electronic manual: support@deerruntreadmill.com