We place great importance on delivering items to our customers as quickly as possible. You will receive your order within 7 business days from the order date if you follow these steps:

Processing (1-2 days)

We usually need 1-2 business days to process your order, provided all items are available. Please note that holidays and weekends are not included in this time.

Delivery time (1-5 days)

1-5 business days

Delivery method

We use DPD for delivery.

If you have any questions, please contact us here: treadmill@pitpatpower.com

At DeerRun we offer the best products that can withstand the demands of daily use. Our products are tested to industry-leading standards.

Our warranty coverage:

The warranty period is 2 years after receiving DeerRun products.

This warranty covers quality defects that are identified after receiving the product without use.

DeerRun will repair or replace defective products at its discretion.

What our warranty does not cover:

This warranty does not cover damage caused by negligence, misuse, normal wear and tear, accidents, or human-caused damage.

At DeerRun, your satisfaction is of utmost importance to us.

Our dedicated quality control and quality assurance teams check your items before shipping. The quality of our products is guaranteed. Nevertheless, you should carefully and thoroughly check your order before making a purchase. For more information, please refer to the product detail pages.

If a quality issue occurs with the received item, we can arrange returns and refunds quickly and easily for you. We are here to help! If you have any problems with your order, you can contact our support team at any time.

DeerRun supports worry-free returns and refunds within 60 business days of receiving the goods.

Contact us:

Email: treadmill@pitpatpower.com

Cancel order

Dear friends, if the order is canceled before shipping, you will receive a full refund. For cancellation requests after an order has been shipped, a return authorization (RMA) must be issued, regardless of whether the customer has already received the order.

I want to change my delivery address

1: Contact online customer service to confirm whether your order has already been shipped.

2: After successful changes, the logistics tracking number will be updated in the background.

The received item is damaged!

The product may have been damaged during shipping. Please contact us within 7 days of the delivery date.

Return process

1. If you purchased the product on the official website, please contact customer service or call the hotline (treadmill@pitpatpower.com).

2. You must provide proof of purchase or proof of the purchase. We will check the process and contact you.

3. We create a return logistics label that will be picked up by the courier company.

4. After the warehouse has checked the return, the refund will be processed within 72 hours.

5. It may take some time for the refund to appear on your account. Processing refunds usually takes 3-7 business days.

If you have completed all these steps and have not received your refund, please contact us at treadmill@pitpatpower.com.

Delayed or lost refunds (if applicable)

If you have not received your refund, please check your bank account.

Then contact your credit card company. It may take some time for the refund to appear on your credit card.

Then contact your bank. Processing refunds usually takes 3-7 business days.

If you have completed all these steps and have not received your refund, please contact us at: treadmill@pitpatpower.com