Refund Policy

At DeerRun, your satisfaction is of utmost importance to us.

DeerRun supports worry-free returns and refunds within 60 business days after receiving the goods.

Contact us:
Email: treadmill@pitpatpower.com

Return DE warehouse: Röntgenstraße 12, 42489 Wülfrath

Our dedicated quality control and quality assurance teams inspect your items before shipping. The quality of our products is guaranteed. However, please review your order carefully before making a purchase. Please refer to the product detail pages for more information.

If there is a quality issue with the item you received, we can arrange returns and refunds quickly and easily. We're here for you! If you have any issues with your order, you can contact our support team at any time.

Cancel order
Dear friends, if the order is canceled before shipment, you will receive a full refund. After the order is shipped, regardless of whether the customer has received the order or not, a return must be issued for the cancellation request.

I would like to change my delivery address

  1. Contact online customer service to confirm if your order has already been shipped.
  2. After successful change, the logistics tracking number is updated in the background.

return

If the return is caused by the consumer, the consumer is responsible for the shipping costs. The exact fee depends on the shipping company you choose.

If the return is due to our reasons (e.g. damaged or incorrect goods), the shipping costs do not have to be borne by the consumer.

There is no restocking fee for returning a product.

Our return policy is valid for 60 days. If more than 60 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in its original packaging.

Return process

  1. If you purchased the product from the official website, please contact us at treadmill@pitpatpower.com
  2. You will need to provide a receipt or proof of purchase. We will review the process and contact you.
  3. We create a return logistics label, which is picked up by the courier company.
  4. After the warehouse has inspected the return, the refund will be processed within 72 hours.
  5. It may take some time for the refund to appear in your account. Refunds typically take 3-7 business days to process.

If you have completed all of these steps and have not received your refund, please contact us at treadmill@pitpatpower.com

* Return DE warehouse: Röntgenstraße 12, 42489 Wülfrath

Delayed or lost refunds (if applicable)
If you have not received your refund, please check your bank account.
Then contact your credit card company. It may take some time for the refund to appear on your credit card.
Then contact your bank. Refunds typically take 3-7 business days to process.
If you have completed all of these steps and still have not received your refund, please contact us at: treadmill@pitpatpower.com