Refund policy
At DeerRun, your satisfaction is of the utmost importance to us.
DeerRun supports worry-free returns and refunds within 60 business days of receiving the goods.
Contact us:
E-Mail: treadmill@pitpatpower.com
Return DE Stock:Röntgenstraße 12, 42489 Wülfrath
Our dedicated quality control and quality assurance teams inspect your items before shipping. The quality of our products is guaranteed. However, please carefully check your order before making a purchase. For more information, see the product detail pages.
If there is a quality issue with the received item, we can arrange returns and refunds quickly and easily. We are here for you! If you have any issues with your order, you can contact our support team at any time.
Cancel order
Dear friends, if the order is canceled before shipping, you will receive a full refund. After the order has been shipped, a return must be issued for the cancellation request, regardless of whether the customer has received the order or not.
I would like to change my delivery address
- Contact the online customer service to confirm whether your order has already been shipped.
- After successful modification, the logistics tracking number will be updated in the background.
Return
If the return is caused by the consumer, the consumer is responsible for the shipping costs. The exact fee depends on the shipping company you choose.
If the return is due to our reasons (e.g. damaged or incorrect goods), the shipping costs do not have to be borne by the consumer.
No restocking fee will be charged for the return of a product.
Our return policy is valid for 60 days. If more than 60 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the condition you received it. It must also be in the original packaging.
Return process
- If you purchased the product on the official website, please contact us at treadmill@pitpatpower.com
- You must provide a receipt or proof of purchase. We will review the process and contact you.
- We create a return logistics label that will be picked up by the courier company.
- After the warehouse has inspected the return, the refund will be processed within 72 hours.
- it may take some time for the refund to appear on your account. the processing of refunds usually takes 3-7 business days.
If you have completed all these steps and have not received your refund, please contact us at treadmill@pitpatpower.com
*Return DE Stock:Röntgenstraße 12, 42489 Wülfrath
Delayed or lost refunds (if applicable)
If you have not received your refund, please check your bank account.
Contact your credit card company next. It may take some time for the refund to appear on your credit card.
Contact your bank afterward. The processing of refunds usually takes 3-7 business days.
If you have completed all these steps and still have not received your refund, please contact us at: treadmill@pitpatpower.com